Support

We aim to reply within one business day, Monday to Friday, Sydney time.

If something is not working, you have a billing question, or you would just like to suggest a feature, we would love to hear from you.

Email: [email protected]

When you write in, the more detail the better. If you can include the version of the app (Settings → About), your device model, and a short description of what you were doing when the issue happened, we can usually resolve things in one reply.

Frequently asked questions

How do I reset my password?

Open the app, tap Sign in, then Forgot password. Enter the email you signed up with and we will send you a reset link. If the link does not arrive within a couple of minutes, check your spam folder, and make sure the email matches the one on your account.

How do I change my email address?

Go to Settings → Profile → Edit profile and update your email. We will send a confirmation link to the new address. The change takes effect once you click the link.

How do I delete my account?

Go to Settings → Account → Delete account. This permanently removes your profile, your owned trips, and your messages. Trips you were invited to but did not own will remain for the owner. Once confirmed, the deletion cannot be undone.

I am under 13. Can I use Tripbuds?

No. You need to be 13 or older to create an account. If you are a parent or guardian and you believe a child under 13 has created an account, please email [email protected] and we will delete the account and all associated data within 30 days.

How do I invite my buds to a trip?

Open the trip and tap Invite. Share the invite link with anyone you want on the trip. They will need a Tripbuds account, but they can sign up from the invite link.

Does Tripbuds work offline?

You can view trips you have already opened while offline. Editing, generating new itineraries, chatting, and searching all need a connection.

Why does the app ask for my location?

Only when you tap a feature that needs it (like "near me" search or showing the map centred on where you are). You can grant or revoke location at any time from your device settings. Tripbuds does not track your location in the background.

How does AI trip planning work?

When you tap Generate, we send your destination, dates, vibe, budget, and any "must have" or "never" notes to our AI provider. We do not send your name, email, or anything that identifies you. The provider returns a draft itinerary. You can edit, swap, regenerate, or throw it out at any point.

Does Tripbuds sell my data?

No. We do not sell your data and we do not show ads. We earn revenue when you book through one of our affiliate partners (like Booking.com via CJ Affiliate). You always book directly with the partner and we never see your card or passport details. The full details are in our Privacy Policy.

How do I report a bug?

Email [email protected] with what happened, what you expected, and screenshots if you can. If the app crashed, we usually receive a crash report automatically — but a description from you helps us find it faster.

How do I report another user or content I am uncomfortable with?

Inside the app, tap the menu on the user's profile or on the trip and choose Report. We review reports within 24 hours. You can also block a user from their profile. For urgent safety concerns, email [email protected].

What devices does Tripbuds support?

iPhone running iOS 16 or later. Android support is coming soon. There is a limited web view at tripbuds.com for viewing trips on a laptop.

How do I see what version I am running?

Open the app, then Settings → About. The version number is at the bottom of the screen. If you write to support, please include it.

Other ways to reach us

About Tripbuds

Tripbuds is made by Tripbuds Pty Ltd (ABN 88 635 938 537), Sydney, Australia.

Postal address: 100 Harris Street, Pyrmont NSW 2009, Australia.